Bangladesh’s leading travel tech company, ShareTrip, is excited to launch its latest feature called “Refund Guard.” This groundbreaking protection plan allows travellers to receive refunds on non-refundable tickets. Whether an unexpected emergency arises or plans change at the last minute, Refund Guard provides ShareTrip customers with financial security. It ensures that travellers receive the best possible assistance during adverse circumstances.

What is ShareTrip Refund Guard?

Refund Guard is a specialised feature available at ShareTrip that provides financial protection to travellers by offering refunds on the non-refundable portions of ticket costs and service charges under certain conditions.

Refund Guard is provided by Bimafy, and ShareTrip is widening its availability to a much broader range of travellers through its platform. With Refund Guard, ShareTrip makes it easier for travellers to adapt to sudden changes without financial stress.

What Services Are Available Under the ShareTrip Refund Guard?

There are four types of services that are available under the ShareTrip Refund Guard. Such as:

1. Refund Guard Domestic
2. Refund Guard Basic
3. Refund Guard Pro
4. Refund Guard Max

Eligibility and Terms of ShareTrip Refund Guard

Beneficiaries

The service is available to all Bangladeshi travellers booking through ShareTrip, whether they are travelling domestically or internationally.

Applicability

The protection applies only to flight bookings and the Refund Guard feature must be added during the initial booking process.

Limits of Cover

Plan Variants	Premium Per Passenger	Scope of Cover	Sum Insured/Coverage
Refund Guard Domestic	BDT 49	Domestic Flights	Up to BDT. 2,500
Refund Guard Basic	BDT 299	International Flights	Up to BDT. 17,000
Refund Guard Pro	BDT 399	International Flights	Up to BDT. 23,000
Refund Guard Max	BDT 499	International Flights	Up to BDT. 29,000

Submission Window

Insurance claims must be submitted with all required documents within 15 days of the Covered Event using the claim portal on the Bimafy Website/Mobile App.

Documentation Requirement

Travellers must provide valid proof for the cancellation reason (e.g., medical certificates, employer letters, death certificates, etc.) when submitting their claim.

Covered Expense

Refund Guard applies to the cost of non-refundable flight tickets purchased through ShareTrip. Additional service fees, taxes, and surcharges associated with the ticket purchase are also eligible for refund under this plan.

Covered Events

The following circumstances are covered under ShareTrip Refund Guard, provided valid documentation is submitted:

• Medical Emergencies: Sudden illness or injury that requires hospitalisation or rest, certified by a medical professional.
• Bereavement: Sudden passing of an immediate family member.
• Legal Obligations: Summons to court or jury duty.
• Unexpected Work Commitments: Urgent business trips or employment-related obligations requiring a change in travel plans, certified by the employer.
• Flight-Related Issues: Sudden changes such as flight cancellations due to airline-related problems (only applicable if the airline does not offer any form of compensation).

Exceptions

While Refund Guard offers broad coverage, certain scenarios are not covered, including:

• Pre-existing Conditions: Illnesses or medical conditions that existed before the booking was made.
• Self-Inflicted Injuries: Injuries or illness caused by reckless or intentional actions.
• Political or Governmental Issues: Cancellations due to government actions, protests, or political unrest, unless explicitly covered by the airline.
• Voluntary Cancellations: If a traveller decides to cancel their trip without a valid reason.
• Natural Disasters: Force majeure events such as earthquakes, floods, or other natural calamities that are outside of the control of the service provider.

How Does the ShareTrip Refund Guard Work?

1. Opt-in During Booking: Travellers can add Refund Guard for a nominal fee at the time of booking their flight on ShareTrip.
2. File a Claim: In case of a valid cancellation event, the traveller must initiate a claim within fifteen (15) days of the incident. Claims can be submitted through Bimay’s app or website by providing necessary documentation such as medical reports, employer’s letters, or legal documents, etc.
3. Refund Processing: After the documentation is verified, Bimafy will process the refund, reimbursing within thirty (30) working days. 

Why Choose the ShareTrip Refund Guard?

In an unpredictable world, Refund Guard offers travellers the flexibility they need to confidently book non-refundable flights. By protecting their investment, ShareTrip ensures that customers are not financially penalised for circumstances beyond their control. Whether it’s an emergency or an unexpected change in plans, ShareTrip Refund Guard provides the ultimate travel security.

Download the ShareTrip App Now!

To utilise more exclusive features such as the Refund Guard, please download the latest version of the ShareTrip on your Android or iOS.